Frequently asked questions

RBC Deep Ellum in Dalls

Presale tickets are available for purchase on our website via our ticketing partner TIXR. Service fees apply on all presales. Tickets will be available for purchase night of at the door until the event has reached capacity. Tickets are typically most cost effective if purchased in advance.

Do you guys have a dress code?

Given the location, we strictly enforce a dress code. Presentable dress hats and tennis shoes are permissible, provided they align with the 'dress to impress' standard."

Do you offer bottle service or drinks?

Yes we sure do! Please click here to download our Cocktails and Bottle service menu to see what we have to offer.

Is your club 18+?

Our club is 21+, however for some concerts or special appearances, we allow 18+

What about parking?

We offer free parking around the back of the club.
In addition, for any guests who reserve tables in advance on our website, we offer VIP parking at no extra cost.
For any additional questions please contact us via the contact page.

Is smoking allowed at your club?

Smoking something other than the hookahs we offer at the club is not allowed, however we offer a patio where the guests can enjoy an outdoor setting to smoke.


We accept the following government issued photo IDs: driver’s licenses, passports, government issued and military IDs. We do not accept expired or voided IDs.


All sales are final. Event admission purchases are non-refundable & non-transferable in most cases with the exception of cancelled performances. All refunds will be provided as a credit to the credit card used at the time of purchase within five (5) to ten (10) business days upon cancellation of the event.


Lost items policy is as follows: All lost items will be held in the club’s office for a period of 2 weeks for customers to claim them. After the 2 week grace period, lost credit or debit cards will be destroyed for our customer’s safety and privacy, clothing will be donated, and government issued IDs will be returned to the appropriate government agency.

In the event of a lost or stolen item: Please contact us via social media or return to the club the next open night to speak with a manager and retrieve your items if these items were found. We will do everything in our power to return all lost items safe and sound, however, we cannot be held liable for any lost or stolen items that may have been misplaced at any of our clubs.


Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.


We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

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